Agents and managers cannot create knowledge articles from Community questions.
Correct Answer: B
Explanation:
The ownership group for this knowledge article. An ownership group consists of a group of members
and a
manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership
groups
can publish, edit, and retire knowledge articles that they are associated with.
Reference: https://docs.servicenow.com/bundle/orlando-servicenow
platform/page/product/knowledgemanagement/task/create-knowledge-article.html
Question 2
Information about a customer’s service contract is found in Knowledge.